FREQUENTLY ASKED QUESTIONS

Patients must have a valid email address documented in the patient’s registration and the patient will be automatically enabled for a portal account. The patient will receive an email to set their account. If signing up a minor, the minor must be added to the parent or guardian’s portal account.

Click on the forgot your password option on login page of the patient portal

Yes. Test results are available after the provider has reviewed and signed them under the documents tab.

Yes. Once you are enabled and logged onto the portal, an appointment can be requested by clicking the appointment button and following the prompts.

Yes. A prescription refill can be requested by clicking on the prescriptions button and checking the box of the desire refill and clicking the select and continue button.

Yes. On the home screen under the bills section on the home page and click pay your balance.

Go do our website at familychc.com and click on the myFCHC Tab to get to the patient portal is https://familychc.myezyaccess.com/

Yes. A parent or guardian MUST use their portal account and email add children, Children cannot have their own account.

Yes. This information can be reviewed under the medical tab.

Please call 708-596-5177, or complete the Contact Us form and an FCHC team member will contact you.

Call the Medical Records Team Directly at 708-596-5177 ext. 5286 or visit the Harvey, IL location to complete the Medical Records Request forms.

Yes, we use a third-party vendor to process records and the fee varies

No. However, it does make it easier to connect you to our services if you are a patient as we will have all of your information.  We can connect you to back to your primary care provider.

Harvey, IL location, Mon-Friday 9am-3:30pm

We believe the Holy Bible to be the inspired, the only infallible, authoritative Word of God.

Make an appointment, give your email address and you will receive an email from Phreesia.  Follow the instructions to set up your account.

Yes.  You can log-in and check in from any mobile device.

Yes. You can – we’ve made it easy for you.

Yes.  You can make payments that is affordable and convenient for you

IL Medicaid is year-round so you can apply at any time.  For Federal Marketplace, Open Enrollment starts Nov 1 – Dec 15.

Insurance renewal is called “Redetermination”.  The Redetermination period can either be every 6 months or once per year on your anniversary date.

In order to qualify, you must be a resident of the state of Illinois, in need of health care/insurance assistance, and whose financial situation would be characterized as low income or very low income. You must also be a U.S. national, citizen, or have satisfactory immigration status. To qualify for this benefit, you must:

FREQUENTLY ASKED QUESTIONS

Patients must have a valid email address documented in the patient’s registration and the patient will be automatically enabled for a portal account. The patient will receive an email to set their account. If signing up a minor, the minor must be added to the parent or guardian’s portal account.

Click on the forgot your password option on login page of the patient portal

Yes. Test results are available after the provider has reviewed and signed them under the documents tab.

Yes. Once you are enabled and logged onto the portal, an appointment can be requested by clicking the appointment button and following the prompts.

Yes. A prescription refill can be requested by clicking on the prescriptions button and checking the box of the desire refill and clicking the select and continue button.

Yes. On the home screen under the bills section on the home page and click pay your balance.

Go do our website at familychc.com and click on the myFCHC Tab to get to the patient portal is https://familychc.myezyaccess.com/<https://url-shield.securence.com/?p=1.0&r=ecurley@wenetwork.com&sid=1656081080453-090-00136496&s=xil3tfkj&n=bqglb74ek&ms=0.0,0.0,0.0,0.0&u=https%3A%2F%2Fnam12.safelinks.protection.outlook.com%2F%3Furl%3Dhttps%253A%252F%252Ffamilychc.myezyaccess.com%252F%26data%3D05%257C01%257Cwlumpkins%2540familychc.org%257C7fc4fc7fd5304d90c2b908da3cfc9814%257Cc7fcc6baa7514d909579e39fac939223%257C0%257C0%257C637889352828325669%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3DlyTxGUeGd5sdE9UWqm93OfPj2V6D1eK010JiW9emGzc%253D%26reserved%3D0> .

Yes. A parent or guardian MUST use their portal account and email add children, Children cannot have their own account.

Yes. This information can be reviewed under the medical tab.

Please call 708-596-5177, or complete the Contact Us form and an FCHC team member will contact you.

Call the Medical Records Team Directly at 708-596-5177 ext. 5286 or visit the Harvey, IL location to complete the Medical Records Request forms.

Yes, we use a third-party vendor to process records and the fee varies

No. However, it does make it easier to connect you to our services if you are a patient as we will have all of your information.  We can connect you to back to your primary care provider.

Harvey, IL location, Mon-Friday 9am-3:30pm

No, of course not

We believe the Holy Bible to be the inspired, the only infallible, authoritative Word of God.

Make an appointment, give your email address and you will receive an email from Phreesia.  Follow the instructions to set up your account.

Yes.  You can log-in and check in from any mobile device.

Yes. You can – we’ve made it easy for you.

Yes.  You can make payments that is affordable and convenient for you

IL Medicaid is year-round so you can apply at any time.  For Federal Marketplace, Open Enrollment starts Nov 1 – Dec 15.

Insurance renewal is called “Redetermination”.  The Redetermination period can either be every 6 months or once per year on your anniversary date.

In order to qualify, you must be a resident of the state of Illinois, in need of health care/insurance assistance, and whose financial situation would be characterized as low income or very low income. You must also be a U.S. national, citizen, or have satisfactory immigration status. To qualify for this benefit, you must: