Patient Support Services

Medical Records

Family Christian Health Center makes it easy for you to access your medical records. Please call the Medical Records Team directly at 708-596-5177 ext. 5286. You can also stop by the Harvey location to complete the forms.

If you are an Attorney or a Clinic, Please fax your Medical Records Request to FAX 708-339-3583

Frequently Asked Questions:
Q: How do I get my a copy of my records?
A: Call the Medical Records Team Directly at 708-596-5177 ext. 5286 or visit the Harvey, IL location to complete the Medical Records Request forms.

Q: Is there a fee for Medical Records?
A: Yes, we use a third-party vendor to process records and the fee varies

Q: Is there a fee for Shot Records or Physicals?

A: No.

Q: Is there a fee for Dental Records?

A: Yes.

Case Management & Patient Advocacy Services

Case Management –  Our Case Management Department collaborates care coordination to meet our patient’s need and provide available community resources that are most cost effective or sometimes free.  Services include: temporary housing, transportation, access to food services, specialist appointments, community resources, health fairs and more!

Patient Experience – There are sometimes in life when you need a helping hand.  Our Patient Experience Coordinator helps the patient navigate through our services, onboards new patients, manage patient concerns, answer your questions, get you back on track if you haven’t seen a doctor in over 2 years, and more.

Frequently Asked Questions:
Q: Do I need to be a patient to receive services?
A: No. However, it does make it easier to connect you to our services if you are a patient as we will have all of your information.  We can connect you to back to your primary care provider.

Q: Is there a fee for Case Management and Patient Experience services?
A: No, our services are free

Referrals

When you need to see a specialist, our Referral Department is here to help make the 1.2.3 step process is smooth and easy.

  1. Make an Appointment –your FCHC primary care provider will need to see you before referring you to a medical specialist.
  2. Prior Authorizations – Our Referral Coordinators will make sure that the specialist you’ve been referred to — or wish to see — has been approved by our FCHC primary care provider. Your referral can be picked up, faxed or mailed to the specialist.
  3. Follow-up Appointment – Ensure you return for a follow-up visit with your FCHC primary care provider after your consult.

For more information, please call our Referral Department at If you have questions, call (708) 596-5177  x3722.

After hours: If you are having a medical emergency, please dial 911. If you need to speak with your medical provider after hours, call our Answering Service: 708-596-5177

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Are you a provider referring a patient us?

We are happy to partner with you to care for your patient. Our referral department is here to help make it easy and efficient. Just fax our completed referral form or your own referral form, along with any necessary chart notes, to FAX: (708) 339-3583.

Our Referral Coordinators will call your patient, book his or her appointment and ensure you receive all related medical records in a timely manner. We can also coordinate appointments if you’re referring a patient to multiple FCHC providers.

Our goal is to make sure referring providers have all the information necessary to provide the best care possible for their patients. If you have any questions about your patients’ appointments, scheduled visits or chart notes, please feel free to call our referral department to have your questions answered.

If you have questions, Call: (708) 596-5177  x3722. Fax: (708) 339-3583.

Ministry of Care Services

We believe in the power of prayer!  Our Ministers of care team is here to pray for you and your family at your request.  In Exam Room prayer, one-on-one and group prayer and bible study sessions.

Praise reports/testimonies are welcome and encouraged!

Just Ask!

Make your request for prayer at Central Reception or your medical care team and we will pray with you, and your family.

 

Director, Elder LaVerne Barnes, DO, MPH

Pastor, Earlene Jones

Frequently Asked Questions:
Q: Where can I find Ministers of Care?
A: Harvey, IL location, Mon-Friday 9am-3:30pm

Q: Is there a fee
A: No, of course not

Q:   What do we believe?

A:   We believe the Holy Bible to be the inspired, the only infallible, authoritative Word of God.

  • We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful people reconciled unto God through Christ Jesus our Lord and Savior is absolutely essential for eternal life.
  • We believe in the present ministry of the Holy Spirit our Help and Great Comforter enables the Christian to live a blessed life.
  • We believe in the finished work of the cross; the death, burial and resurrection; that they who have received Christ as their personal Lord and Savior are saved unto the resurrection of life.
  • We believe in the spiritual unity of believers in our Lord Jesus Christ.
  • We believe the healing scriptures

340B Pharmacy Program

  • Family Christian Health Centers is part of the federal “340B” program which allows us to buy prescription drugs at a discount.
  • As our patient being seen by our providers, you MAY be able to save money on your prescriptions by using these partner pharmacies.
  • Family Christian Health Center also benefits, which allows us to care for more patients and the community.

Self Check In

Why wait in line at the front counter when you can check in from anywhere. Our Self Check-in allows you to verify your information, make a payment or payment arrangements and check-in from anywhere using our Phreesia tablet!  Register at the front desk on your first office visit and Phreesia will send you an email and follow the instructions.

Frequently Asked Questions:
Q: How do I register?
A: Make an appointment, give your email address and you will receive an email from Phreesia.  Follow the instructions to set up your account.

Q: Can I check in from my phone?
A: Yes.  You can log-in and check in from any mobile device.

Q: Can I pay my bills, co-pays online?

A: Yes. You can – we’ve made it easy for you.

Q: Can I make payment arrangements?

A: Yes.  You can make payments that is affordable and convenient for you

Need Health Insurance?

If you or anyone you know need health insurance, our  Certified Application Counselor will work to provide services to Illinois residents who lack access to healthcare and health insurance, provide enrollment application assistance and follow-up assistance to get you insured!

Available at our Harvey, IL location

To speak with our Certified Application Counselor for Illinois Medicaid and Federal Marketplace Insurance, please call:  708-596-5177 ext.5524 to speak to Mrs. Sandra Clark, email: sclark@familychc.org

In-person appointments are available Tuesday – Friday!

Frequently Asked Questions:
Q: When is Open Enrollment for IL Medicaid?
A: IL Medicaid is year-round so you can apply at any time.  For Federal Marketplace, Open Enrollment starts Nov 1 – Dec 15.

Q: How often do I need to renew my insurance?
A: Insurance renewal is called “Redetermination”.  The Redetermination period can either be every 6 months or once per year on your anniversary date.

Q: Who is eligible for Illinois Medicaid?

A: In order to qualify, you must be a resident of the state of Illinois, in need of health care/insurance assistance, and whose financial situation would be characterized as low income or very low income. You must also be a U.S. national, citizen, or have satisfactory immigration status. To qualify for this benefit, you must:

  • Be over the age of 64; or
  • Be pregnant or have a child 18 or under; or
  • Be blind or disabled; or
  • Have a child, parent, or spouse in your household who is blind or disabled

After Hours (starts at 4pm)

If you are having a medical emergency, please call 911!

After Hours is for urgent medical triage purposes only.  For medication refills, and patient appointments, please call prior to 4pm on weekdays.

Reminder! We now have Patient Self-Scheduling available for some providers.

Frequently Asked Questions:
Coming Soon

Sliding Fee Discount Program

Family Christian Health Center offers discounted services based on the Federal Poverty Level Guidelines.  Levels are based upon family size and annual income verified by: check stubs, social security, tax returns, certified letter, etc.  You must complete an application form and bring in the verification papers for the program.

2019

                                                        Deposit: Medical            Dental                          Level 1:     100% Discount                           $20.00                $50.00                          Level 2:     80% Discount                            $35.00                 $65.00                          Level 3:     60% Discount                            $65.00                $90.00                           Level 4:     40% Discount                           $105.00              $120.00                          Level 5:      SELF PAY                                 $125.00               $150.00

Self-Pay patients are responsible for total cost of visits/services and procedures.  Percentages are based on total cost of the bill.  Deposits are due upon date of the service and you will be billed the remainder of the amount due.

Some Dental Fess may be partially discounted for Dentures, Partials, Flippers and lab fees, etc.

Frequently Asked Questions:
Coming Soon


Family Christian Health Center
  • 31 West 155th Street Harvey, IL 60426
  • (708) 596-5177
Dolton Location – Pediatric Services Only
  • 713 E 142nd Street Dolton, Illinois 60419
  • (708) 596-5177
Lynwood Location
  • 19767 S. Torrence Avenue Lynwood, Illinois 60411
  • (708) 596-5177

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